About our company, products and services, websites, domains, hosting and digital marketing
That generally our customers or online users ask.
We are a business intelligence company with headquarters in Valencia-Venezuela, Miami-Florida-USA and Mississauga-Ontario-Canada that is dedicated to provide tech solutions to our customers, according to their requirements or opportunities we seize in a given market.
No, they are trademarks of our Encore Group (Encore Venezuela, S.A. and Encore Universal LLC). Each brand addresses a different market, and offer specific products and services to the industry for which they were created.
We work 365 days a year. 366 days in leap years. Everyday we are open for our customers from 8AM to 8PM. In some special cases (customers from other time zones or troubleshooting), we will attend the customer outside those hours.
We are always working to reduce our response times. Currently we ensure that any contact by email or phone will have an answer in less than eight (8) hours. In the case of solving problems and developing solutions, we do our best to deliver it quickly, however, this is subject to previous projects we are handling and the difficulty of each one. From October 14, 2016, requested proposals have a maximum response period of three (3) days.
Yes, for new business opportunities (products and/or services) or to provide mutually complementary products/services. We never make exclusive partnerships for a specific market, product and/or service.