Personal Information Collection and Use
Personal information is information that can be used to identify or contact one (1) person.
We may also combine that information with other information to provide and improve our products, services, content and advertising. You are not required to provide personal information that we requested, but in many cases we cannot offer our products or services to answer any questions you may have.
Here are some examples of the types of personal information we collect and how we use it.
What personal information do we collect?
- When you create a ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. account, purchase a product or service, communicate with us or participate in an online survey, we may collect a variety of information, including your name, postal address, landline and mobile phone, email, address and contact preferences.
- When you share content with friends and family by making use of products and services of ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A., we can collect the information you provide about those people, such as name, zip code, address, email and phone number.
How we use your Personal Information?
- The personal information we collect allow us to keep you informed about the latest ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A.'s products and services, as well as promotions, offers and forthcoming events. If you do not want to be on our mailing list, you can choose to update your preferences.
- We also use personal information to help create, develop, operate, deliver and improve our products, services, content and advertising, and the purpose of loss prevention and fight against fraud.
- From time to time, we may use your personal information to send important documents such as notifications about purchases and changes to our terms and conditions and policies notifications. Because this information is important for your interaction with ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A., you can not opt out of receiving these communications.
- We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services and customer communications.
- If you enter a contest or similar promotion we may use the information you provide to manage those programs.
Not Personal Information Collection and Use
We also collect data in a way that does not, in itself, direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are examples of non-personal information we collect and how we use it:
- We may collect information such as occupation, language, zip code, area code, unique device identifier, location and time zone where are used Layer Avenue's products and services, so we can better understand customer behavior and improve our products, services and advertising.
If we combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.
Cookies and Other Technologies
ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. website, online services, interactive applications, email messages and advertisements may use "cookies" and other technologies such as "pixel tags" and "web beacons".
These technologies help us understand user behavior, tell us which parts of our website have been visited, and facilitates the measurement of effectiveness of ads and web searches.
Knowing that someone using a computer or mobile device have bought a particular product or service, helps us make our communications via email and advertising more relevant to your interests.
If you wish to disable cookies, please note that some functions of our website will not be available once cookies are disabled.
As with most websites, we automatically gather certain information and store it in log files. This information includes internet protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring pages and exit operating system, date and time information, and navigation data.
We use this information to understand and analyze trends, manage the site, to learn about user behavior on the website, and gather demographic information about all of our users. ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. can use this information in its marketing and advertising activities.
In some of our email messages, we use "click-through URL" linked to content on the ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A.'s website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-trough information to determine the particular interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked this way, you should not click text or graphic links in the emails we send you.
The "pixel tags" enable us to send email messages in a format customers can read, and tell us whether the email has been opened. We may use this information to reduce or eliminate messages sent to customers.
Disclosure to Third Parties
ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. sometimes can make certain personal information available to strategic partners that work with us to provide products and services, or to help ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. to promote itself to possible clients.
Customer personal information will only be shared by ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. to improve our products, services and marketing; It will not be shared with third parties for their marketing purposes.
ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. share personal customer information with companies who provide services such as information processing, extending credit, product delivery, management and improvement of customer data, customer service, assessing your interest in our products or services, market research or satisfaction surveys. These companies are obligated to protect your information and may be located anywhere ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. operate.
It may be necessary - by law, legal process, litigation and/or requests from public and governmental authorities within or outside your country of residence - for ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. to disclose your personal information. We may also disclose information about you if we determine for reasons of national security, public order or other issues of public importance, that disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Furthermore, in the case of a reorganization, merger or sale it is possible that all personal information collected is transferred to relevant third.
Protection of Personal Information
ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. takes very seriously the safety of your personal information. We make all possible effort to protect it.
When you use any of the products, services, applications, or social networks of ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A., the personal information you share is visible to other users and can be read, collected or used by them. You are responsible for the personal information you choose to submit in these cases. For example, if you list your name and email in a post of a social network, that information is public. Please be careful when using these services.
Integrity and Retention of Personal Information
ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. makes it easy for you to keep your personal information accurate, complete and updated.
Access to Personal Information
You can help ensure that your information and preferences are accurate, complete and updated by logging into your account in www.encoreuniversal.com.
For other personal information we collect, we will provide access for any purpose, including a request to modify the information, if it is inaccurate or delete the information if ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. is not required to retain it by law or legitimate business purposes. We may refuse to process frivolous/vexatious requests, threatening the privacy of others, are impractical, or where local laws prohibit it or not required it. Access, modification or deletion requests can be made through our contact form.
We do not collect information (if known) of children under 13 years old, unless a parent has created an account for its child through any of our products - services and provided ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. with verified parental consent. If we discover that we have collected personal information from a child under 13 years old without parental consent, we will take action to delete the information as soon as possible.
To provide location-based services in our products or services, ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. and its partners may collect, use, and share precise location data, including the real-time geographic location of your computer or device. This location information is collected anonymously in a way that does not identify you personally. ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. and our partners can use this information to improve the products and location-based services.
Third Party Websites and Services
ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. website, our products, applications and services may contain links to third-party websites, products and services. Information collected by third parties, which may include such things as location data or contact details, is governed by their individual privacy policies. We encourage you to learn about the privacy practices of such third parties.
Our Commitment as a Company with your Privacy
To ensure that your personal information is secure, we communicate our privacy and security guidelines to every ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. employee and strictly enforce privacy measures within the company.
Feedback and information
Any feedback you provide on this website will be considered non-confidential and ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A. will be free to use such information without restriction.
The information contained on this website is subject to change without notice.
All rights reserved.
ENCORE UNIVERSAL LLC or ENCORE VENEZUELA, S.A., Miami, FL, USA.
Updated by Legal Department on October 14th, 2016.